Luxer Access’ proven, end-to-end access control platform keeps your residents safe while providing a clear, real-time view of your assets.
Our flexible hardware, software, and network components easily integrate with your existing property management solutions. Our solution continuously adapts to market trends — maintaining your building’s competitive advantage. Plus, world-class customer service supports the entire solution, anywhere and anytime.
Luxer Access makes it easier for property managers to perform their day-to-day duties while ensuring the highest resident satisfaction and lease-up.
There is no need to outsource complex access management. Our highly intuitive solution empowers everyone in the access control ecosystem to provide an exceptional resident experience. Plus, Luxer backs you up with
world-class service and support.
Create a world-class resident experience for higher lease-up and greater net operating income (NOI).
Dramatically improve how your residents receive goods. Now you can accept every package that comes through your location.
There is no need to outsource complex access management. Our highly intuitive solution empowers everyone in the access control ecosystem to provide an exceptional resident experience. Plus, Luxer backs you up with
world-class service and support.
Create a world-class resident experience for higher lease-up and greater net operating income (NOI).
Dramatically improve how your residents receive goods. Now you can accept every package that comes through your location.
Our world-renowned, high-value brands easily integrate with your property management solutions and partners.
Unequaled customer service supports the entire Luxer Access ecosystem – solving resident and property management issues with the exceptional response rates.
An NPS of 87 is world-class because it means customers are overwhelmingly promoters, detractors are extremely rare, and the company is performing near the top end of a scale where even scores above 50 are often considered excellent
NPS is calculated as:
% Promoters − % Detractors = NPS
Promoters are customers who give a 9 or 10, detractors give 0–6, and passives give 7 or 8. So an NPS of 87 means the company has 87 percentage points more promoters than detractors. For example, it could mean something like 90% promoters and 3% detractors, with the rest passive.
Why that is exceptional:
1. The scale is hard to max out. NPS ranges from −100 to +100. A perfect 100 would require every respondent to be a promoter and zero detractors, which Qualtrics notes is almost impossible for most organizations. https://www.qualtrics.com/articles/customer-experience/good-net-promoter-score/
2. Common “world-class” thresholds are far lower. Many NPS interpretations treat scores above 50 as excellent and scores around 70–80+ as world-class, though exact thresholds vary by industry and methodology. https://surveysparrow.com/blog/nps-score-interpretation
3. It signals strong loyalty, not just satisfaction. NPS is specifically meant to measure whether customers would recommend the company. A score of 87 suggests customers are not merely satisfied; they are enthusiastic enough to advocate for the brand.
4. It likely beats most industry benchmarks. Bain, which created the Net Promoter System with Fred Reichheld and Satmetrix, emphasizes comparing NPS against competitors and industry benchmarks, because “good” depends on the market. Even with that caveat, 87 would be elite in most industries. https://www.bain.com/consulting-services/customer-strategy-and-marketing/nps-prism
